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How do I convert a case to an FAQ?

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When customers ask you a common question frequently, you can make an FAQ out of the question and display it in the Customer Portal. But when the same question is asked through a case, then you can convert the case into an FAQ.
 Follow these steps to convert a case into an FAQ:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Support.
  4. Click Cases.
  5. Select and open the case that you want to convert into an FAQ.
  6. Click Do on the Summary View of the case.
  7. Select FAQ.
  8. Create a question and answer for the FAQ.
  9. Enter other FAQ details under Category, Status, etc.
  10. Click Save.
Note: The case Summary gets copied as the Answer in the FAQ. You can view the newly created FAQ under Main Menu > Help Desk > FAQ.
  To learn more about FAQ in Vtiger CRM, click here.
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