FAQs in this section
What is a case? How do I create a case? How do I link a customer record to their case record? What is the Is Billable field in Cases? How do I link a service to a case? How do I create a case using Quick Create? What are the different statuses of a case? How do I assign a case to a team in my company? How do I find the responses to the Customer Satisfaction Survey? What is the Customer Satisfaction Survey? How does the Customer Satisfaction Survey work? How do I find the Customer Satisfaction Survey workflow? What is the difference between cases and internal tickets? How do I mass-edit case details at once? How do I filter cases depending on the Customer Satisfaction Survey feedback? How do I set up a mailroom rule to create cases? How do I reply to a case? Why are there no closed states in Cases? How do I reply to a case? How do I convert a case to an FAQ? How do I add Internal Comments on a Case? How do I link a Service to a Case? How do I assign an SLA to a case?
What is the SLA Information block in Cases?
Table of Contents
The SLA Information block has all the details about the SLA policy that a case adheres to.
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