FAQs in this section
Which are the different methods to set up My Mailbox?
How can I set up auto-forwarding in the inbox?
How can I set up a two-way sync in the inbox?
How can I add a group mailbox?
How can I delete My Mailbox?
How can I delete a group mailbox?
How can I edit group mailbox settings?
Which folders are available in the inbox?
What is a group mailbox?
What do I do if I see this message while configuring Office 365 Inbox sync in Vtiger? (Microsoft - retrieval using IMAP4 protocol failed for message number)
Where can I see the emails sent to and received from my customer?
Can I have a default name for Group Mailbox?
What happens when a default name is set for a Group Mailbox?
Where is the Delete option in Inbox mails?
How do I fix the issue where I'm asked to reauthorize my inbox access in Vtiger CRM after changing my password?
How can I verify my inbox in Vtiger CRM if I've enabled auto-forwarding but haven't been verified by the email client?
How to setup a forwarding rule to redirect incoming emails to the preferred address?
Why does the emails sent from the inbox are not delivered to the recipient's inbox?
How do I map more than three folders?
How do I access Inbox in Vtiger CRM?
How do I set up automation based on emails received in my inbox?
What actions can be performed in a received email?
How can I reassign an email to another user?
What are Synced Folders in the Vtiger Inbox?
When should I use Mailroom vs Inbox?
Can I use both Mailroom and Inbox together?
Can I view emails linked to CRM records in both Mailroom and Inbox?
Why are multiple emails showing in a single thread in CRM?
What is the purpose of the Assignment Rule or Automation Assignment in a Group Mailbox?
How do I enable automatic assignment while creating a Group Mailbox?
Can I configure or change assignment rules after creating a Group Mailbox?
Who gets listed for assignment in the Group Mailbox?
Can I switch between Round Robin and Least Loaded later for assignment in the Group Mailbox?
Can I send emails from a secondary email added to my Inbox or Mailroom in Vtiger?
What is two-way sync in the inbox?
What are the benefits of using Vtiger inbox?
What are the benefits of using Sales Inbox?
Can I use a single mail address for all CRM users to send emails from different modules in the CRM?
What is My Mailbox?
What is Vtiger Inbox?
Why is my email inbox not syncing with the CRM, and how do I fix it?

Why are newly created records showing the source as Gmail - inbox, even though two-way sync for the inbox is configured?

When a two-way sync inbox is set up, it will also check all the mailroom actions, and the record created will show the source as Gmail-inbox / Microsoft-Inbox. However, emails will not land in the mailroom. 
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