Can I view all emails related to a record, even if someone else sent them?

Yes. You can view all emails related to a record in the Touchpoints section. This includes both sent and received emails, even those sent by other users, giving you a complete view of communications linked to that record.
Follow these steps to view the email related to a record:

1. Log in to the CRM.
2. Open the module (for example, Contacts, Organizations, Deals, etc.).
3. Click on the record you want to view emails.
4. Click Filter.
5. Enable the Customer Touchpoint > Email filter.

The email details related to that record will be displayed.