Why is my inbox list not updating even though emails are being scanned correctly?

If your Inbox list is not updating but emails are being scanned correctly, it might be due to a syncing issue between your email client and Vtiger CRM. Follow these steps to address this problem:

1. Ensure your email sync settings are correctly configured in Vtiger CRM, especially for two-way syncing.
2. Verify that the folders selected for syncing are set up correctly.
3. Review your mailbox settings in Vtiger CRM to check if there are any errors or discrepancies.
4. Refresh your inbox manually to trigger a sync update.
5. Check if there are any updates or patches available for the CRM software that might address syncing issues.

If the problem persists, please contact [email protected]