Web Chats
- What are Live Chats?
- Is Live Chats available in the Sales Professional edition?
- How do I install Live Chats module?
- How do I activate the Live chat widget on my website?
- What is the importance of the Live Chat widget?
- How do I customize the live chat widget to my needs?
- What is the Live Chat console?
- What is the green tick mark beside the client's photo?
- What actions can an agent take in the chat window?
- Can I see the location of the client in the Live Chat console?
- What are transcripts? Where do I find it?
- How do I go back to the Live chat console from List View?
- Who are agents in Live Chats?
- Do I get a link to the chat record?
- How do I add a case from a chat?
- Can I add a deal from a chat?
- What does One View in Live Chats show?
- How do I track the performance of my agents?
- How do I see a client's feedback?
- How do I, as a reviewer, give feedback to the agents?
- Where do I see a chat's metrics?
- What metrics of Live Chats do I see from the Reports module?
- Is the Live Chats module available by default in the CRM?
- What are the main features of the Live Chat widget?
- Why do I configure the Live Chat widget?
- Why am I seeing a smiley beside the chat number?
- How do I send a transcript to the client?
- Who are the clients in Live Chats?
- What is a Tracker code in Live Chats?
- What do Pages Visited show in Live Chats?
- Can the customers automatically view answers in the widget?
- I can see green dots next to a client's name. What does this mean?
- What do the numbers in a chat list indicate?
- How do I know the source of the customer?
- What is the difference between the Busy and Offline statuses of an agent?
- Can an agent transfer their chat to another agent?
- Can an agent view the chats assigned to another agent?
- What happens when an agent goes offline?
- What is the difference between the New and Open status of a chat?
- How do I know when a client replies to me?
- How do I add a tag to a chat record?
- What does the bulb icon do in Live Chats?
- What are the tick marks in the chat window?
- Can I send images to the client from the chat window?
- Can I open an active chat in a new tab?
- How do I send images to the client from the chat window?
- Why do I integrate Facebook with Live Chats?
- I have a Facebook account, is that enough for Live Chats?
- How do I configure Facebook's integration with Web Chats?
- How do I check whether the Facebook integration with Live Chats is working?
- How do I activate Webchats?
- How do I keep a chat conversation open without closing it?