Web Chats
- What are Web Chats?
- Is Web Chats available in the Sales Professional edition?
- How can I install Web Chats module?
- How can I activate the Live chat widget on my website?
- What is the importance of the Live Chat widget?
- How can I customize the live chat widget to my needs?
- What is the Live Chat console?
- What is the green tick mark beside the client's photo?
- What actions can an agent do in the chat window?
- Can I see the location of the client in the Live Chat console?
- What are transcripts? Where can I find it?
- How can I go back to the Live chat console from List View?
- Who are agents in Web Chats?
- Can I get a link to the chat record?
- Can I add a case from a chat?
- Can I add a deal from a chat?
- What does One View in Web Chats show?
- How can I track the performance of my agents?
- How can I see a client's feedback?
- How can I as a reviewer, give feedback to the agents?
- Where can I see a chat's metrics?
- What metrics of Web Chats can I see from the Reports module?
- Is the Web Chats module available by default in the CRM?
- What are the main features of the Live Chat widget?
- Why should I configure the Live Chat widget?
- Why am I seeing a smiley beside the chat number?
- Can I send a transcript to the client if needed?
- Who are clients in Web Chats?
- What is a tracker code in Web Chats?
- What do Pages Visited show in Web Chats?
- Can the customers automatically view answers in the widget?
- I can see green dots next to a client's name. What does this mean?
- What do the numbers in a chat list indicate?
- How will I know the source of the customer?
- What is the difference between Busy and Offline statuses of an agent?
- Can an agent transfer their chat to another agent?
- Can an agent view the chats assigned to another agent?
- What happens when an agent goes offline?
- What is the difference between the New and Open status of a chat?
- How will I know when a client replies to me?
- How can I add a tag to a chat record?
- What does the bulb icon do in Web Chats?
- What are the tick marks in the chat window?
- Can I send images to the client from the chat window?
- Can I open an active chat in a new tab?
- How can I send images to the client from the chat window?
- Why should I integrate Facebook with Web Chats?
- I have a Facebook account, is that enough for Web Chats?
- How can I configure Facebook's integration with Web Chats?
- How can I check if the Facebook integration with Web Chats is working or no?
- How to activate Web Chats?