Can I manually close an internal ticket on the Employee Portal?

Yes, you can. Follow these steps to close an internal ticket on the employee portal:

1. Log in to the employee portal. You will see all the internal tickets on the homepage of the portal.
2. Click the All Tickets drop-down to view different statuses of an internal ticket.
3. Select a status to view the tickets in that status.
4. Select and open an internal ticket.
5. Click the Close button on the top right.

Note: To close an internal ticket means to mark permanently mark it as resolved. A closed internal ticket cannot be reopened.

To learn more about using the employee portal, click here.