FAQs in this section
Where do my employees receive their employee portal credentials?
An employee did not receive portal credentials. Why?
Can I show or hide fields from the employee portal?
How are the portal credentials sent to employees?
What is the Employee Portal?
How can I log in to the employee portal?
How do I change the portal password?
Can I modify my profile details on the employee portal?
How do I create an internal ticket on the employee portal?
What are the different ways I can view internal tickets on the employee portal?
How do I view an internal ticket on the employee portal?
Can I change the status of an internal ticket on the employee portal?

Can I close an internal ticket manually on the employee portal?

Yes, you can. Follow these steps to close an internal ticket on the employee portal:
  1. Log in to the employee portal. You will see all the internal tickets on the homepage of the portal.
  2. Click the All Tickets drop-down to view different statuses of an internal ticket.
  3. Select a status to view the tickets in that status.
  4. Select and open an internal ticket.
  5. Click the Close button on the top right.

Note: To close an internal ticket means to mark permanently mark it as resolved. A closed internal ticket cannot be reopened.

To learn more about using the employee portal, click here.
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