FAQs in this section
What is the difference between Busy and Offline statuses of an agent?
Table of Contents
An agent at a chat window can display the following statuses:
- Online - Agents can accept chats and start the conversation with the client only if they are online.
- Busy - Agents cannot accept new chats but they can continue and finish existing chats.
- Offline - Agents cannot work on any chat when they are offline.
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