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What is the difference between Busy and Offline statuses of an agent?

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An agent at a chat window can display the following statuses:
  • Online - Agents can accept chats and start the conversation with the client only if they are online.
  • Busy - Agents cannot accept new chats but they can continue and finish¬†existing chats.
  • Offline - Agents cannot work on any chat when they are offline.
To know more about Web Chats, click here.
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