Why am I seeing a smiley beside the chat number? Why do I configure the Live Chat widget? What does One View in Live Chats show? How do I activate the Live chat widget on my website? What are transcripts? Where do I find it? How do I send a transcript to the client? Can an agent transfer their chat to another agent? Can I see the location of the client in the Live Chat console? How do I add a case from a chat? Can I add a deal from a chat? Can I send images to the client from the chat window? Can I open an active chat in a new tab? Do I get a link to the chat record? Can the customers automatically view answers in the widget? How do I, as a reviewer, give feedback to the agents? How do I add a tag to a chat record? How do I configure Facebook's integration with Web Chats? How do I check whether the Facebook integration with Live Chats is working? How do I activate Webchats? How do I customize the live chat widget to my needs? How do I go back to the Live chat console from List View? How do I know the source of the customer? How do I install Live Chats module? How do I see a client's feedback? How do I know when a client replies to me? How do I track the performance of my agents? I can see green dots next to a client's name. What does this mean? How do I send images to the client from the chat window? I have a Facebook account, is that enough for Live Chats? Is Live Chats available in the Sales Professional edition? Is the Live Chats module available by default in the CRM? What are Live Chats? What actions can an agent take in the chat window? What are the main features of the Live Chat widget? What do Pages Visited show in Live Chats? What do the numbers in a chat list indicate? What are the tick marks in the chat window? What does the bulb icon do in Live Chats? What happens when an agent goes offline? What is the importance of the Live Chat widget? What is the green tick mark beside the client's photo? What is a Tracker code in Live Chats? What is the difference between the Busy and Offline statuses of an agent? What is the Live Chat console? Who are agents in Live Chats? Where do I see a chat's metrics? What metrics of Live Chats do I see from the Reports module? What is the difference between the New and Open status of a chat? Who are the clients in Live Chats? Why do I integrate Facebook with Live Chats?