Here are a few points which will tell you why you must integrate your Facebook with Web Chats:
- Over one billion messages are sent to businesses via Facebook Messenger.
- Integrating Facebook with Vtiger CRM through Web Chats enables customer service representatives to respond to queries quickly.
- It also paves the way for social media marketing for your business.
- You can view matching contacts through the first name and the visitor’s last name and merge with an existing contact.
- Your agents can respond to Facebook messages in real-time from the Chat console. There will be no necessity to go back and forth to Facebook to check messages, thereby saving time.
To know more about Facebook Integration with Web Chats, click here
To know more about Web Chats, click here