What is Positive Contact Sentiment in Vtiger CRM?
Positive Contact Sentiment in Vtiger CRM indicates that a contact had a good experience during an Event meeting.
When a Contact participates in an Event and the Event is marked as Held, the Contact provides feedback by selecting a positive emoji in the feedback pop-up. This selection shows that the Contact felt satisfied or happy with the discussion, meeting, or activity.
The positive sentiment emoji is then displayed in both the Event record and the Contact record, helping sales and support teams quickly identify satisfied contacts and plan confident follow-ups or next steps