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What are the types of Contact Sentiment in Vtiger CRM?

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There are five types of Contact Sentiment:
  1. Positive
  2. Positive Passive
  3. Neutral
  4. Negative
  5. Negative Passive 
Positive - When the emotion of the conversation is happy but not satisfied completely, the contact sentiment is represented by a smiling, positive emoji in a dark green color. 

Positive Passive - When the emotion of the conversation is extremely happy, the contact sentiment is represented by a smiling positive passive emoji in a light green color. 

Neutral - When the emotion of the conversation is neither happy nor sad, the contact sentiment is represented by a neutral yellow-colored emoji.

Negative - When the emotion of the conversation is unhappy and dissatisfied, the contact sentiment is represented by a negative emoji in orange color.

Negative Passive - When the emotion of the conversation is extremely sad, the contact sentiment is represented by a negative passive emoji in pink color. 
 
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