Home  >   FAQs   >  What is Sentiment Score?
FAQs in this section

What is Sentiment Score?

Table of Contents
Sentiment score is a qualitative metric text evaluation based on the positive and negative feedback of customers. This value is based on the following factors:
  1. Average of last 10 engagement sentiments - Email (automated) + Phone call (manual) + Meeting (manual).
  2. Email sentiment is derived from text sentiment and not deal sentiment. Users can train the system by changing the sentiment assigned.
  3. Touchpoints.
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2023 Vtiger. All rights reserved.