What is Conversation Insights?

Conversation Insights is an AI-powered feature in Vtiger CRM that analyzes customer conversations related to a Deal and presents meaningful insights in one view. It helps sales teams understand customer sentiment, engagement levels, competitive context, and overall Deal health by analyzing interactions across multiple channels such as emails, calls, chats, and meetings. These insights enable sales teams to make data-driven decisions, identify risks early, and improve Deal closure efficiency.