How is Prompt Builder in Generative AI?
The Prompt Builder is a feature in Generative AI that allows CRM admins to create custom AI prompts to generate CRM-specific data. It is located under the Generative AI module > Bot Setup tab.
Prompt Builder creates the individual conversational elements (prompts) the chatbot will use to interact with users.
These prompts are tailored to specific user inputs and responses, utilizing features such as lists, conditional logic, and interactive elements to create engaging conversations.