FAQs in this section
How does Calculus AI help in Call Analysis for Coaching?
Phone Calls
- From voice recordings and transcripts, phone calls generate the following data:
- Rate of Speech -is automatically calculated to determine if the sales rep is speaking too fast or too slow. Once the phone calls are analyzed, conversations that require manager reviews are automatically flagged.
- Mood - Mood is also analyzed, with Calculus detecting the sales rep's tone to determine whether they speak passionately or read from a script.
- Talk-to-Listen Ratio - This reveals the percentage of time your sales reps spoke during a client call. Ideally, agents should speak for only 50-60% of the conversation between them and the customers.
- Meeting actions - Meeting actions are also identified, including any action items or next steps discussed during the call, and sales and support reps are notified accordingly.