Explain Coaches dashboards in the Coaching module.

Coaches Dashboard
Designed for managers and supervisors, this dashboard allows them to:

• Review all interactions of their team members.
• Monitor metrics like talk-to-listen ratio, email quality, and chat tone.
• Provide manual ratings, suggestions, and assign learning concepts.
• Track performance trends over time.

Key Features:

• Action item identification from meetings.
• AI-generated insights from calls, emails, and chats.
• Performance charts and summaries for individual agents and teams.