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How do I train the Bot on FAQs and Queries?

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Specific roles are enabled in the User Management Settings page to train the bot on FAQs and articles. Only the roles assigned or enabled can train the FAQs. You have a Train button that allows you to train the Bot on FAQs and articles.

The Train option in Bot Management will be frozen for the other users in the CRM.

You will see the status of the Training data - if scheduled, in progress, or failed. The scheduled time - Start Time and End Time and the Train button.

When you click the Train button, the Bot will be trained on FAQs and articles.

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