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What is 'By Owners' under the Conversation Timeline?

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The By Owners section displays the name and count of Emails, Webchat, WebActivity, Cases, Calendar, EmailCampaigns and PhoneCalls sent out by a specific executive.
 
Note:
  • Emails are processed within 5 minutes.
  • Call processing is also initiated within 5 minutes, but it could take double the call time to process it.
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