How do I configure Signals in Calculus AI?

Follow these steps to configure the Signals:

1. Log in to the CRM. 
2. Click User Menu. 
3. Click Settings. The Settings page opens. 
4. Go to Extension. 
5. Click Calculus. The Calculus AI page opens. 
6. Go to Signals. 
7. Click Add New. The Key Signals page opens. 
8. Enter or select the following information:
   1. Signal Name: Enter a name to identify the signal.
   2. Keywords: Define the Keywords using logical conditions.
      1. AND – All specified keywords must be present in the message.
         1. Example: refund AND delay
            The signal triggers only when both refund and delay appear in the message.
      2. OR – Any one of the specified keywords can trigger the signal.
         1.  Example: refund OR cancellation
            The signal triggers if either a refund or a cancellation appears.
      3. NOT – Excludes specific keywords from triggering the signal.
         1. Example: refund NOT policy
            The signal triggers only if a refund appears, but the policy does not.
         2. Combined Conditions – You can combine multiple operators for better accuracy.
            1. Example: (refund OR cancellation) AND urgent
               The signal triggers when the message contains either refund or cancellation, and also includes urgent.
   3. Channels: Select the channel where the signal should be applied.
   4. Sentiment: Choose the sentiment of the message to trigger the signal.
   5. Category: Select the category that best describes the signal.
   6. Who Said It?: Specify whether the message is from a customer, agent, or any.
   7. Suggestions: Select which suggestion to display, such as a document, email template, etc.
   8. Suggestion Text: Enter the predefined reply shown in the reply mail box.

7. Click Save.