Explain Players dashboards in the Coaching module.
Designed for sales and support agents, this dashboard helps agents:
- Track their interactions with clients.
- View AI-generated performance ratings and suggestions.
- Receive feedback and assigned learning concepts from managers.
- Identify areas for improvement in calls, emails, and chats.
Key Features
- Shows talk-to-listen ratio, mood, rate of speech for calls; grammar and completeness for emails; tone and sentiment for chats.
- Managers assign courses or skill concepts to improve performance.