Bot Queries are requests or interactions initiated by your customers with the bots deployed in the CRM.
You will see rectangle boxes with FAQ status and numbers when you click the Bot Queries tab. The numbers are updated based on the status of FAQs. When an FAQ is Accepted, the number will be updated in the related tab. Similarly, if a FAQ is rejected, the Rejected tab will be updated, and so on.
The Total tab will give you the sum of Accepted, Rejected, Imperfect, Not Rated, and No answers.