FAQs in this section
What is Engagement Score?
An engagement Score is a quantifiable value that lets you know the level of interaction of customers. This value is based on the following factors:
- Number of Touchpoints By Channel in the current sales stage, versus the overall Touchpoints.
- Emails open and Email clicks versus the historical pattern. (including Email Campaigns).
- The number of Documents open, Document shares, and Document downloads versus the historical pattern such as:
- Phone calls inbound, Phone calls outbound versus the historical pattern
- Resolved cases and Unresolved cases.
- Meetings Held versus the historical pattern.
- Chats count.