You must go to the Bot Management module to access Prompt Builder. You will find Prompt Builder under the Bot Set up tab.
Let us learn how to create a Data Template for the Contacts module to demonstrate how Record and List Mode functions.
Follow these steps to create a Prompt Template in Prompt Builder:
- Log in to the CRM.
- Go to the Help Desk app.
- Go to the Customer Service Analytics section.
- Click Bot Management. The Bot Management module opens.
- Click the Bot Setup tab.
- Click Prompt Builder.
- Click Prompt Templates.
- Click +Add Prompt. A Create Prompt template window opens.
- Add a Prompt Name.
- Select the Status from the drop-down.
- Select the Module from the drop-down.
- Type your query in the Prompt Template field.
- Select the Data Template from the Insert Data Templates drop-down. The content from the Data template will auto-fill the Prompt Text field.
Note: Save the Prompt template using either one of the modes - Record or List.
Follow the steps below to verify each of these modes.
- Enter or select the following Mode:
- Record - If you select record mode, follow the below steps:
- Go to Contacts.
- Select a record from the List View. The Summary View of the record opens.
- Click the Show Prompts icon on the right side. The Calculus AI window opens.
- Select a Prompt Template from the pre-built prompt drop-down in the Calculus AI window.
- Select the saved template from the drop-down. The response will be loaded and shown based on the selected template.
- List - If you select List mode, follow the below steps:
- Go to Contacts.
- Select records within this range (0-20). The mass action icons will be displayed above.
- Select the horizontal three dots.
- Select Calculus AI. The Calculus AI window opens on the right side of the Enter your Prompt field at the bottom.
- Select the Prompt Template from the drop-down. You will see the response on the screen based on the selected Prompt template.