AI ratings are not working for Coaching records. How do I resolve this issue?

AI ratings might be disabled in Coaching settings.

1. Log in to the CRM.
2. Click main Menu.
3. Go to Sales.
4. Go to Sales Readiness > Coaching. The Coaching page opens.
5. Click the Settings. The Coaching settings page opens.
6. Click Other Settings. 
   1. Meetings Configuration
      1. Meetings Analysis -Enable or disable analysis of meetings (Yes/No).
      2. AI Rating - Set AI rating for the Meeting. 
   2. Phone Call Configuration
      1. Phone Call Analysis - Enable or disable call analysis (Yes/No).
      2. Talk-to-Listen Ratio Threshold - Define the talk-to-listen ratio. 
      3. Speech Rate Threshold - Set the speech rate threshold. 
      4. Mood of Speech -Identify speech tone (Reading, Showing No Emotion, Speaking Passionately).
      5. AI Rating - Set AI rating for the Phone Call.
   3. Email Configuration
      1. Email Analysis - Enable or disable email analysis (Yes/No).
      2. Grammar Errors Threshold - Define the threshold for grammar errors. 
      3. AI Rating - Set AI rating for Email.
   4. Chats Configuration
      1. Chat Analysis - Enable or disable chat analysis (Yes/No).
      2. Grammar Errors Threshold - Define grammar error threshold. 
      3. AI Rating - Set AI rating for Chat