What does the Query details window display?
The Query details window will display the following:
- Query: This is the question asked by the user.
- Bot answer: This is the answer given by the Bot.
- Source Record: This is the origin of the bot query that was created.
- Requested By: This refers to the user who had asked this query.
- Requested time: This refers to the time the query was asked by the user.
- Source: This refers to the source from which the bot picked up the answer.
- Status: This refers to the status of the record - if accepted, rejected, not rated, and so on.
- Reviewed by: This is the name of the reviewer who reviewed the FAQ.
- Reviewed status: This refers to the status - if reviewed or To be reviewed.