FAQs in this section
Where can I find my Calculus deal score? How do I see the conversation insights on a deal? How do I install the Calculus extension? What happens when I install the Calculus extension? What touchpoints does Calculus use to make recommendations? What kind of recommendations do I get by Calculus while writing an email? What is Deal Health Feature? What is the role of Deal Health in sales? What is Deal Health In Vtiger CRM What is the Deal Health feature module availability? How to access the Deal Health Feature? What are the sections of Vtiger CRM Deal Health Feature? What is Deal Score? What is Predicted Close Date? What is Engagement Score? What is Sentiment Score? What are Conversation Insights? What is Conversation Timeline? What is 'By Channel' under the Conversation Timeline? What is 'By Category' under the Conversation Timeline? What is 'By Sentiment' under the Conversation Timeline? What is 'By Owners' under the Conversation Timeline? What are the Calculus Deal Score Factors? How to view the Deal Score factors?
What is 'Touchpoints Summary' under the Conversation Timeline?
Table of Contents
Touchpoints Summary displays the total number of Emails, Webchat, WebActivity, Cases, Calendar, EmailCampaigns, and PhoneCalls that were attended by people classified as influencers and decision makers for a particular deal.
Influencers, Decision Makers, etc are roles that can be assigned to the customers based on their contributions to the deal. Roles are assigned to the contacts mentioned on a deal record.
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