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What is 'Touchpoints Summary' under the Conversation Timeline?

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Touchpoints Summary displays the total number of Emails, Webchat, WebActivity, Cases, Calendar, EmailCampaigns, and PhoneCalls that were attended by people classified as influencers and decision makers for a particular deal.

Influencers, Decision Makers, etc are roles that can be assigned to the customers based on their contributions to the deal. Roles are assigned to the contacts mentioned on a  deal record.

 
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