How do I use Calculus AI in the Live Chat?

Follow these steps to use Calculus AI in Live Chats:

1. Log in to the CRM.
2. Click the main Menu.
3. Click Help Center.
4. Click Live Chats. The Live Chats window opens.
5. Select I’m Available to start receiving chats.
6. Click the required chat from the list. 
7. Click the Calculus AI icon next to the customer chat. 
8. Enter or select the following information:
   1. Insert response - Click to add an AI-generated reply.
   2. Shorten it - Use this option to condense long messages.
   3. Copy - Click to copy the AI-generated reply. 
   4. Prompt - Modify the AI-generated message by entering a custom prompt (for example, ask the AI to make the reply more formal, empathetic, or detailed). 
9. Enter the appropriate response in the Reply tab.
10. Enter or select the following information in the Reply tab:
    1. Rephrase - Click to refine the wording for better readability.
11. Click Send.