How do I edit an existing Signal?

Follow these steps to edit Signals:

1. Log in to the CRM. 
2. Click User Menu. 
3. Click Settings. The Settings page opens. 
4. Go to Extension.
5. Click Calculus. The Calculus AI page opens. 
6. Go to Signals. 
7. Click Edit. The Key Signals page opens. 
8. Enter or select the following information:
   1. Signal Name: Enter a name to identify the signal.
   2. Keywords: Define keywords or phrases using AND, OR, and NOT conditions.
   3. Channels: Select the channel where the signal should be applied.
   4. Sentiment: Choose the sentiment of the message to trigger the signal.
   5. Category: Select the category that best describes the signal.
   6. Who Said It?: Specify whether the message is from a customer, agent, or any.
   7. Suggestions: Select which suggestion to display, such as a document, email template, etc.
   8. Suggestion Text: Enter the predefined reply shown in the reply mail box.

6. Click Save.