8.20.9.1

Features

Phone Calls  

Here is the list of features available in Phone Calls:

• You can transfer a call.
• You can hang up the call.
• You can put a call on hold.
• You can link a call from an unknown number to existing contacts.
• You can record a call once it is enabled in the configuration.
• It will comply with Business Hours.
• An incoming call during non-business hours will be redirected to voicemail.
• You can directly dial the number and call the contact by clicking the Phone icon on the header.
• Proper messages should be said on receiving calls as configured in settings.

Enhancements 

Appointment Pages 

• If a user is invited to an event, the slot reserved for the event is not shown in the appointment page schedule until the user declines the event.

Billing  

• You can see the extra storage used in GB and the extra cost for the storage on the Billing page.

Cases

• In the Summary View of a case record, the status of the case is shown next to the Reassign button.
• You can now configure multiple help desk email addresses for case emails based on your edition. You can change the ‘From’ email address during the first reply to a case.

Dashboards 

• In charts, the decimal places in the percentage value will be rounded off to the number specified in My Preferences.

Email Campaigns 

• In case you cancel a scheduled campaign, you can see the number of reversed credits in the tooltip next to the Cancel Campaign button.

Events  

• When you create an event and send invitations to users, duplicate events are not created in individual users’ calendars. 
  • Only the owner can edit and delete the event. All the changes will be synced in the invitations. 
  • Invitees cannot edit and delete the event, they can only view.
  • The invitations are assigned to the specific user. 
  • The invitations will be synced to google calendar.
• When you add a new invitee to an event, a new invitation will be sent to the newly added invitee, and the existing users will not receive an invitation.
  • When you edit an event, an updated invitation with a subject prefix as ’Updated:’ will be sent to the existing invitees. 
  • When you remove an invitee from an event, they will be removed from the invitee block, and a cancellation email will be sent to notify the invitee. The event in the invitee’s calendar will be marked as canceled.

Tasks 

• You can view the tasks created and linked to an Inbox thread in the Contacts’ Summary View > Related Tasks tab.

Workflows 

• While configuring a Create Task and Create Event action in a workflow, you can add a new record field by clicking the +Add Record Field button.

8.20.9.2

Enhancements

Email Campaigns  

• The acceptable bounce rate in email campaigns is reduced from 15% to 10%. If the bounce rate crosses 10%, the email campaign service is suspended.

Events 

• When you add an invitee to an event and send the invitation, the invitee status in the event is set to ‘Queued’ until they receive the invite.

Inventory 

• When you apply an overall discount on the line items, then the margin total and margin percentage total will change.

• When you select a template for any inventory record, the same template will be visible to all users.

WhatsApp