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September 2023

List of September new feature releases and feature updates.
Bindu Rekha Babu
12 Oct, 2023 - Updated 1 month ago
Table of Contents

Release 1 

New Feature




  • Template API support is now available for the Gupshup-Whatsapp self-service platform.
  • With the API support, you will be able to:
    • Create a template with variables and call-to-action (CTA). For example, you can send an offer to your customer and ask them to click the link to avail the offer.
    • Attach PDFs, images, documents, audio, and video files.
    • Rename image files with special characters.
    • Send outbound messages from workflows, the Process Designer, Live Chats, and Conversation view.
    • Send inbound messages and session messages.
  • If you are a non-admin user, you will now receive a notification if a payment made by your organization fails. Earlier, only admins were notified about payment failures. 
  • The CRM will display the payment failure notification at least two days before account suspension.
Pivot and Chart Reports
  • You can now add time in hours for the Total Time Spent and Total Time Elapsed fields in Pivot and Chart reports.

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