What metrics of Web Chats can I see from the Reports module?

When you create a report on Web Chats module, you can see the following metrics:

• Agent performance charts
• Volume by the time of day
• Average response times by agent
• Caseload by the time of day + more charts
• First and Average response time, Client and Agent message count in the conversation are automatically calculated and summarized in the Chat Insights module.

To know more about Web Chats, click here.