What metrics of Live Chats do I see from the Reports module?

When you create a report on the Live Chats module, you can see the following metrics:

• Agent performance charts
• Volume by the time of day
• Average response times by agent
• Caseload by the time of day + more charts
• First and Average response time, Client and Agent message count in the conversation are automatically calculated and summarized in the Chat Insights module.

To learn more about Live Chats, click here.