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What should I do to know if a contact wants me to stop using their data?

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You can send them a consent email with the Stop Processing Request option. If a contact wants you to stop using their data, they will click the option in the consent email. 
Follow these steps to send the Data Erasure Request to a contact:
  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the Configuration section.
  5. Select Consents.
  6. Set up consents.
    • Click here to learn how to set up consents.
  7. Go to the Other preferences section.
  8. Set up conditions to select contacts to send the request under Stop Processing Request.
  9. Click Save.
  10. Click the Main Menu.
  11. Go to Essentials.
  12. Select Contacts.
    • You will land on the Contacts' List View.
  13. Open the contact to whom you want to send the Data Erasure Request.
  14. Click the More icon on the top-right corner of the Summary View.
  15. Click the Obtain Consent option.
To learn more about consents, click here.
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