FAQs in this section
Are consents required if my business does not operate in the EU?
What should I know before I set up consents?
What is deduplication of contacts?
How do I know if a contact has granted permission to track emails?
Where can I find the Vtiger Privacy Guard extension when installed?
What are the types of consents available in Vtiger CRM?
Is there a way I can hide consents from certain contacts?
What is the kind of data for which I need consent?
What are the benefits of the Vtiger Privacy Guard?
Is the Consents module available in all Vtiger editions?
How should I set up the From email address to send consent emails?
How do I set up consents?
How do I install the Vtiger Privacy Guard?
How do I enable the Consents module?
How do I set up the deduplication of contacts to configure consents?
How do I set up consents to store personal data?
How do I set up custom consents?
How do I set up tracking consents?
What should I do to know if a contact wants me to stop using their data?
What happens when a contact requests to stop processing their data?
How do I unlock a contact record that is locked because the contact requested to stop processing their data?
Is there a way to set up notifications related to consents?
I am not able to uninstall the Vtiger Privacy Guard. Why?
How do I uninstall the Vtiger Privacy Guard?
How do I erase a contact's personal data?
How do I know if a contact has requested data erasure?
How do I know if a contact has requested to stop processing their data?
How do I know if a contact has granted permission to track their document engagement?
Is it possible to know when the last consent request was sent to a contact?
Where can I find the personal and encrypted data of a contact?
How do I send a consent request to a contact?
What is a consent?
What is the Vtiger Privacy Guard?
Why does my business require consents?

How will I know if a contact wants to have their personal data erased from the CRM?

You can send them a consent email with the Data Erasure Request. If a contact wants you to erase their personal data, they will click the option in the consent email. 

Follow these steps to send the Data Erasure Request to a contact:
  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the Configuration section.
  5. Select Consents.
  6. Set up consents.
    • Click here to learn how to set up consents.
  7. Go to the Other preferences section.
  8. Set up conditions to select contacts to send the erasure request.
  9. Enable the Send erasure notification email checkbox under Data Erasure Request.
    • When you erase a contact's data, an email is sent to them.
  10. Click Save.
  11. Click the Main Menu.
  12. Go to Essentials.
  13. Select Contacts.
    • You will land on the Contacts' List View.
  14. Open the contact to whom you want to send the Data Erasure Request.
  15. Click the More icon on the top-right corner of the Summary View.
  16. Click the Obtain Consent option.

 
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