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How do I erase a contact's personal data?

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Personal data is the value stored in the Personally Identifying field in a contact record. When a contact requests to erase their data, you can use the Erase personal data option on the contact. 
Follow these steps to erase personal data of a contact:

  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials.
  4. Select Contacts.
  5. Open a contact that has personal data.
  6. Click the More icon on the top-right corner of the Summary View.
  7. Click the Erase my data option.
  8. Click Yes to confirm.
Note: The Erase my data option is available on any contact record with a value stored in a personal field. This is irrespective of whether the contact has requested data erasure or not.

To learn more about consents, click here.
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