Personal data is the value stored in the Personally Identifying field in a contact record. When a contact requests to erase their data, you can use the Erase personal data option on the contact.
Follow these steps to erase personal data of a contact:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Essentials.
- Select Contacts.
- Open a contact that has personal data.
- Click the More icon on the top-right corner of the Summary View.
- Click the Erase my data option.
- Click Yes to confirm.
Note: The Erase my data option is available on any contact record with a value stored in a personal field. This is irrespective of whether the contact has requested data erasure or not.