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What happens when a contact requests to stop processing their data?

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When a contact requests to stop processing their data, their CRM record gets locked. You will no longer be able to edit their details.
You can also set up email notifications to be sent to the contacts when their records get locked or unlocked. 
  • Send lock notification email: If enabled, an email notification is sent to a contact when their record is locked in the CRM. Click the ‘lock notification email’ link to view and edit the email template for lock notification.
  • Send unlock notification email: If enabled, an email notification is sent to a contact when their record is unlocked in the CRM. Click the ‘unlock notification email’ link to view and edit the email template for the unlock notification.
Follow these steps to enable notifications:
  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the Configuration section.
  5. Select Consents.
  6. Go to the Other preferences section.
  7. Enable the checkboxes under Stop Processing Request.
  8. Click Save.
To learn more about consents, click here.
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