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How do I know if a contact has granted permission to track emails?

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You can find out if a contact has granted permission to track the emails sent to them from the Consents block in the contact record.
Follow these steps to view the Consents block:

  1. Click the Main Menu.
  2. Go to the Essentials tab.
  3. Select Contacts.
  4. Open a contact record.
  5. Click the Deep Dive button in the Summary View.
  6. Scroll down to the Consents block.
  7. Check the Track My Email Engagement field.
    • The field value is set to Granted if the contact has granted permission. The field value is set to Not Granted otherwise.
To learn more about consents, click here.
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