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Why do I integrate Facebook with Live Chats?

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Here are a few points which will tell you why you must integrate your Facebook with Live Chats:

  • Over one billion messages are sent to businesses via Facebook Messenger.
  • Integrating Facebook with Vtiger CRM through Web Chats enables customer service representatives to respond to queries quickly.
  • It also paves the way for social media marketing for your business. 
  • You can view matching contacts through the first name and the visitor’s last name and merge them with an existing contact. 
  • Your agents can respond to Facebook messages in real time from the Chat console. There will be no necessity to go back and forth to Facebook to check messages, thereby saving time.
To learn more about Facebook Integration with Live Chats, click here.
To learn more about Live Chats, click here.
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