FAQs in this section
What are Articles in Vtiger CRM?
Is the Articles module available by default in the CRM?
Where will my articles appear after publishing?
How do I change the appearance of the Help Center from the Articles module?
How do I create an article?
In which status should I create my article?
How do my customers view my articles if it is in the Draft status?
Should I meet any pre-requisites before I create an article?
How do I add screenshots to an article?
What is the Card View in Articles?
How do I add a brief introduction to an Article?
How do I export the articles from the CRM?
How do I print an article?
How do I change the template of an article?
Is it mandatory to install the Articles extension?
What do you mean by Quality Audit in Vtiger CRM?
How do you access the Quality Audit module in Vtiger CRM?
What do you mean by Audit template in Vtiger CRM?
What do you mean by Audit Forms in Vtiger CRM?
What do you mean by Audit Insights in Vtiger CRM?
What is the Knowledge Base in Vtiger CRM?
Explain Summary View in Articles?
How do I create Articles?
What are the steps to generate an app password in Yahoo?
What is an app password for Yahoo Mail?
What are the steps to remove an app password in Yahoo Mail?
How can I generate an app-specific password for Gmail?
How do I enable 2-Step Verification for my Google account?
Why does Gmail show an SMTP connection failure error in Vtiger CRM?
In which editions of Vtiger CRM is the Articles Add-on available?
What are Articles in Vtiger CRM?
What are the benefits of using articles in Vtiger CRM?
What is Preview in Articles?
How do I install Articles?
How do I access the Help Center link from the article?
How are Articles better than FAQs?
How do I see if my article will appear on the Help Center before publishing?
How do I create an article using Quick Create?
How do I install the Articles module?
How do I save the changes made to an article?
How do I see the views recorded on my Article?
How do I see the rating of my Articles?
How is the Article's Summary View different from other modules?
How do I import Articles from my system to the CRM?
What can I do in the List View of the Articles module?
When I click the Do button from Articles' Summary View, it is not showing anything. Why?

How do I add external links to an article?

Follow these steps to add a link to an external document:

  1. Log in to the CRM.
  2. Click the main Menu.
  3. Go to Help Desk.
  4. Select Articles. The Articles List View opens. 
  5. Click and open an Article. The Details View opens.
  6. Go to Preview. 
  7. Select the text that you want to link to the external document.
  8. Click Link in the toolbar.
  9. Type the URL of the external document in the URL field under the Link Info tab.
  10. Click OK.

A hyperlink in blue will be added to the text you selected. This indicates that the link is embedded in the text.
 

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