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    Managing Quotes

    By reading this article, you will understand the importance of quotes and their working in the CRM.
    R
    Rashmi Kashyap
    19 Sep, 2024 - Updated 2 months ago
    Table of Contents

    Feature Availability and Limits

     
    Sales Starter Sales Professional Sales Enterprise One Professional One Enterprise
    Feature Availability
    Quotes ✓ ✓ ✓ ✓ ✓
    Taxes and Discount Availability
    Group Taxes ✓ ✓ ✓ ✓ ✓
    Individual Taxes ✓ ✓ ✓ ✓
    Group Discount ✓ ✓ ✓ ✓ ✓
    Individual Discount ✓ ✓ ✓ ✓

    ----------------------------------------------------------------------------------------------------------------------------------------

    Introduction to Quotes

    A quote is a formal document presented by the company’s sales team to a potential customer, upon request for a quote. It contains details about products and services, prices, taxes, terms, and discounts.

    In a Deal Journey, a Quote is generated with Deal Revenue Line Items and shared with the potential customer for his review. You can revise a Quote based on the changes requested by the customer regarding discounts or terms and conditions. Once the Quote is reviewed and accepted by the customer, the Deal advances to the next stage.

    Key Terminology

     

    Field name

    Description

    Quote Stage

    It reflects the lifecycle of a quote from the Draft state to the Accepted state.

    • Draft: The quote is created.
    • Reviewed: The quote is reviewed by the sales manager before it is sent to the customer.
    • Delivered: The quote is delivered to the customer.
    • Accepted: The customer has accepted the quote.
    • Rejected: The quote is denied by the customer.

    Organization Name

    Displays the organization to which the quote is associated with.

    Related To

    Displays the name of the contact related to the quote.

    Assigned To

    Displays the user or the group to whom the quote is assigned.

    Billing Address

    It is the address where bills are sent to and connected to a credit/debit card. Hence, the billing address by default should reflect the related Deal's company address.

    You can enter the billing address manually or by clicking the Select an option drop-down and selecting one of these options:

    • Copy from Organization
    • Copy from Related To
    • Same as the Shipping Address

    Shipping Address

    It is the address where the customer would like the quote to be delivered. By default, the shipping address will be the same as the billing address.

    You can enter the shipping address manually or by clicking the Select an option drop-down and selecting one of these options:

    • Copy from Organization
    • Copy from Related To
    • Same as the Shipping Address

    Item Name

    The name of the product or service against which the quote is created.

    Quantity

    The count of the products or services that were returned by the customer.


    Creating a Quote

    You can create a Quote from:

    • The Quotes module
    • The Deals module
    • Quick Create

    From the Quotes module 

    You can use the +Add Quote button on the top right corner of the Quotes List View to create a new quote.

    1. Log in to the CRM.
    2. Click Main Menu.
    3. Go to Sales. 
    4. Select the Quotes module. The Quotes List View opens.
    5. Click +Add Quote.
    6. Fill in all the necessary details.
    7. Click Save.

    From Deals

    You can create a quote through a deal with the More icon. This option provides a way to add a quote either by creating from scratch or by duplicating one of the recently created quotes. 
    Follow these steps to add a quote from the More icon in deals:

    1. Log in to the CRM.
    2. Click Main Menu.
    3. Go to Sales. 
    4. Select the Deals module. The Deals List View opens (It can be another view depending on the View you have set as default).
    5. Open any particular deal. Go to its Summary View
    6. In the Summary View, click the More icon on the right-hand side top corner of the screen.
    7. Click Add or Create button.
    8. Click on Quotes.
    9. Enter all the necessary details.
    10. Click Save.

    This newly created quote will be linked to the deal.

    Using Quick Create  

    You can also use the + Quick Create button available on all screens of the CRM. 
     

    Adding Line Item Records

    You can new Line Item records like a new product/service or a new section in the existing quote by editing the Item Details block.

    How to add a new Product or Service

    Follow these steps to add Line item records:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select Quotes.
    5. Click +Add Quote.
    6. Fill in all the necessary details.
    7. Open the recently created quote.
    8. Go to the Details tab.
    9. Go to the Item Details block.
    10. Click Add row.
    11. Select the Product or Service.

    Refer to the Quote Configuration section in this document to understand Tax management, Price books, etc.

    How to add a new Section

    Follow these steps to add a new Section:
    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select Quotes.
    5. Select a quote to edit. 
    6. Go to the Details tab.
    7. Go to the Item Details block.​​​​​​
    8. Click Add Section.

    Adding Multiple Items​​​​​​

    • Want to add multiple items to a purchase or a sales order from a quote? 
    • Here are your options if you want to add more than five items: 
      • Option 1: Select multiple items to delete while creating a Purchase Order.
      • Option 2: Select the related Vendor in the Line Item of a quote, and while converting the Quote to PO, create different Purchase Orders for different Vendors.
    • A pop-up will display: 
      • Available items for you to select when you are creating an inventory record, either from an inventory record or from non-inventory modules like contacts, organizations, and vendors. 
      • Sections and the sections to be copied to the record being created if you are creating an inventory record from another inventory record. 

    Configuring your Quote

    You can configure Taxes, Tax regions, Shipping Charges (if any), and Terms and Conditions from the Settings > Inventory Management section. These actions are limited to the Admin role.
    Note: Refer to the     Tax Management article to learn how to set up Taxes and other Settings.

    • Tax regions: Taxes can be set based on a region. Regions are set up in the Tax Settings screen.
    • Currency: It is the same as the currency defined in the Deal. Quote Line item currency is the same as the record level currency. 
    • Tax mode:
      • Group Taxes: If there are multiple products/services in the inventory, group taxes help in populating tax rates according to specific tax calculations.
      • Individual Taxes: You can enable this option while creating a Quote. You can apply taxes for individual items in a Quote by clicking the Configure button in the Quote.
      • Note: The default Tax mode is set based on the option set in the Tax Management page by the administrator. This can be overridden on a Quote level from the Quote Configuration pop up.
    • Price Books: Price Books allows you to define different prices for Products and Services. The prices of the items can vary anytime depending on the customers and their needs. When a Price Book is selected or changed, the system updates the unit prices of all line items based on the selected Price Book.
      • To learn more about Price Books, click here.
    • Discounts
      • Group Discounts: Similar to Group Taxes, Group Discounts are applied to Products (or) Services on the Quote level.
      • Individual Discounts: Contrary to group discounts, Vtiger CRM provides an option to apply Discounts on an individual item based on its List Price. 
    • Shipping Charges: Shipping  Charges are the additional amount charged by the company’s sales team for shipping the product to the customer.
    • Adjustments: This option allows you to round off the total amount to the next value or the previous value based on the decimal number.
    • Note: You can customize and add or remove fields by going to the Module Layouts and Fields under the Settings page​​​​​​.

    Synchronizing your Quote with a Deal

    When you enable the Sync with Deal button, all line items in the quote will be synced with the deal it is related to. This helps you avoid manual errors and prevents duplication of data entry.
    Note: There can be many quotes related to a deal but only one quote can be synced.
    To know more about deal revenue line items and quote syncing, click     here.

    Actions Possible on a Quote

    You can perform the following actions on a quote:

    Share a Quote 

    You can share a quote with a customer by sending a link to the quote or by sending the quote itself as an attachment.

    As a link

    Follow these steps to share the quote as a link:
    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Select a quote. The Summary View opens.
    6. Click the More icon.
    7. Select Share.
    8. Select Share as link.
    9. A mail compose window opens with the quote link.
    10. Enter the recipient's details.
    11. Click Send.

    As an attachment

    Follow these steps to share the quote as an attachment:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Click the More icon.
    7. Select Share.
    8. Select the Share as attachment.
    9. A mail compose window opens with the quote attachment.
    10. Enter the recipient's details.
    11. Click Send.

    Generating related documents

    Generating a Sales order

    The Sales Order (SO), is issued by the company’s sales team to the customer. You can generate a sales order for products and/or services. Vtiger CRM gives an option of generating Sales orders from within the quote.

    Follow these steps to generate an SO:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Click the More icon.
    7. Select Add or Create.
    8. Select  Sales Orders.
    9. Fill in all the necessary details.
    10. Click Save.
    The SO will be created and linked to the quote.

    Generating a Purchase order

    A Purchase order (PO), is the first official offer issued by a customer to the company’s sales team indicating types, quantities, and agreed prices for products or services.
    Follow these steps to generate a PO:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Click the More icon.
    7. Select Add or Create.
    8. elect  Purchase Orders.
    9. Fill in all the necessary details.
    10. Click Save.

    The PO will be created and linked to the quote.

    Generating an Invoice

    An Invoice is a non-negotiable itemized statement issued for the products or services rendered to the customer.
    Follow these steps to generate an Invoice:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Select Add or Create.
    7. Select Invoices.
    8. Fill in all the necessary details.
    9. Click Save.

    The invoice will be created and linked to the quote.

    Generating a Subscription

    A subscription is the amount of money that the customer has to pay regularly to receive a product or a service.
    Follow these steps to generate a Subscription:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Select Add or Create.
    7. Select  Subscriptions.
    8. Fill in all the necessary details.
    9. Click Save.

    The subscription will be created and linked to the quote.

    Exporting a quote

    Follow these steps to export a quote:

    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. In the List View, Hover over any quote record to display the radio button on the left side.
    6. Click the radio button.
    7. Click the Export button.
    8. Select any one of the following options:
      1. Export Selected Records- This option will export only the selected record.
      2. Export data in current page- This option will export the records on the current page.
      3. Export all data- This option will export all the data in all the pages of the Project Tasks module.

    The exported record will be saved on your local system 

    Printing a quote

    Follow these steps to print a quote :
    1. Log in to the CRM.
    2. Click the Main Menu.
    3. Go to Sales.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Click the More icon.
    7. Click the Print button. You can perform any of the below options:
      1. Edit & Export - You can edit the quote and export it to your local system.
      2. Email with PDF - You can email the quote record as a PDF to the contact.
      3. Print - You can print the quote and keep a hard copy.
      4. Save as PDF - You can save the quote as a PDF on your local system.

    Note: In case you are facing an issue due to missing incompatible fonts in Chrome, turn off the embedded PDF in Chrome and download the same so it can be viewed in Acrobat or a suitable PDF viewer.
    Follow these steps below to automatically download PDFs in Chrome:

    1. Open the Chrome browser settings.
    2. Click Privacy and Security.
    3. Click Site Settings.
    4. Select Additional Content Settings.
    5. Select PDF Documents.
    6. Set Default behavior to Download PDFs.

    Changing the template of a quote

    There are two ways from which you can change the template of a quote - from the Print Quote screen and from the Settings widget.
    From the Print Quote Screen
    Follow these steps to change the template of a quote from the print quote screen: (This is a temporary change only until the quote is printed.)
    1. Log in to the CRM.
    2. Click the Menu icon.
    3. Go to the Sales tab.
    4. Select the Quotes module.
    5. Open any quote.
    6. Click the More button.
    7. Click the Print button.
    8. Select the template you want from the list of all templates.
    9. You can perform any of the below options:
      1. Edit & Export- You can edit the quote and export it to your local system.
      2. Email with PDF- You can email the quote record as a PDF to the contact.
      3. Print- You can print the quote and keep a hard copy.
      4. Save as PDF- You can save the quote as a PDF on your local system.
    From the Settings Widget
    Follow these steps to change the template of the quote from the Settings Widget: (This is a permanent change and will be applied to the quote immediately.)
    1. Log in to the CRM.
    2. Click the Menu icon.
    3. Go to the Sales tab.
    4. Select the Quotes module. The Quotes List View opens.
    5. Open a quote. The Summary View opens.
    6. Go to the Settings Widget.
    7. Click the Template applied drop-down.
    8. Select the template of your choice.

    The template will be applied to the quote instantly.

    Ways of Viewing Quote Records

    List View in Quotes

    List View is the default view that sorts and lists all quotes based on the last modified quote.

    Columns in List View 

    The columns that are visible by default in the List View are :

    • Subject- Displays the name of the quote.
    • Deal Name- Displays the name of the deal to which the quote is created.
    • Quote Stage- Displays the stage at which the quote is present.
    • Valid Until-Displays the date until which the quote is valid.
    • Organization Name- Displays the name of the organization.
    • Assigned To- Displays the user to whom the quote is assigned.
    • Total- Displays the amount mentioned in the quote.

    List View actions

    You can perform many quick actions such as Edit, Delete, Call, Follow, etc., on the quote records in the List View.
    To learn more about List View actions in Vtiger CRM, click     here.

    Summary View

    Summary View is the View that appears when you click a particular record from the List View. The Summary View displays a collection of all the key information of the record. 
    The Summary View can be divided into four sections. Each section has a particular functionality.
    • Summary View Actions
      • Follow: You can follow any Price Book record to get updates on all the activities performed on that record.
      • Tags: You can add tag names to the record to identify the record quickly.
      • Print: You can print the Quote or save it as a PDF for future reference.
      • Duplicate: You can duplicate the current record and have all the details reflected into a new record.
      • Delete: You can delete a record by clicking this button.
    • Quote document - The generated quote will be visible here.
    • More
      • Clicking on the More icon on the right-hand top corner will display the following:
        • Reach out now -You can get in touch with the contact via Email, Call or SMS at the moment.
        • Reach out later - You can schedule an email, event or task with the contact.
        • Add or Create - You can add or create other modules related to the quote.
        • Share - You can share the quote as a link or as an attachment.
    • Widgets
      • One View- All the modules related to the quote are displayed here. 
      • Tasks-All the tasks related to the quote are displayed here. You can also do a new task from here by clicking the + button.
      • Events- All the events related to the quote are displayed here. You can also see a new event from here by clicking the + button.
      • Activity-All the activities made on the quote are displayed here. Here you can add comments related to the quote.
      • Analytics-You can view all the metrics related to the quote in the form of charts, mini-lists, etc. You can also create new ones here.
      • Documents- You can create a new document or add an existing document to the quote. All the related document details are displayed here.
      • Sales Ops- You can view the subscriptions linked to the quote or create a new subscription.
      • Settings- You can change the template of the quote here.

    Details View

    You can view and edit all the information about the Quote record by clicking the Details View tab in the Summary View of the record.

    One View in Quotes

    One View widget is a one-stop destination to view all the important modules related to Quotes. One View widget in the Quotes module will show the following details:

    • Related Contact details - Parent contact details
    • Related Organization details - Parent company Acme details are shown in this widget
    • Related Deal data - Parent deal from which this quote is created
    • Related SO - Related SO details generated from this quote
    To learn more about One View in Vtiger CRM, click here. 

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