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Aug 2022

L
Lavanya R
1 Sep, 2022 - Updated 3 months ago
Table of Contents

Release 1 (9.22.8.1)

Enhancement(s)

Actions

  • The Actions Page is now divided into two sections - we now have @Mentions, Updates, and Engagements on one side and My Actions on the other.
  • The Events, Tasks, Alerts, and My List shortcuts are listed under the My Actions section. 
  • You can now see the Overdue and Upcoming events, tasks, and alerts under My Actions.

Business Hours

  • The cases and tickets are now assigned to different teams based on Business hours.

Calendar

  • Organization information is now available in the Calendar Invitation.

Dashboard

  • Sales Insights, HD Insights, Ticket Insights, and Chat Insights are now added to the Dashboard for easy navigation through Insights.

Email Templates

  • You now have the option to insert links (like appointment pages, surveys, document sharing, etc.) while creating Email Templates.

Project Gantt Charts

  • You can now see the days in the Gantt chart.

Quotes

  • The overall discount is now computed based on the pre-taxed amount.

User

  • Single app or Light agents users can now select as ‘Reports To’ field on the users Preferences page.
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