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1 Sep, 2022 - Updated 3 months ago
Table of Contents
Release 1 (22.214.171.124)
- The Actions Page is now divided into two sections - we now have @Mentions, Updates, and Engagements on one side and My Actions on the other.
- The Events, Tasks, Alerts, and My List shortcuts are listed under the My Actions section.
- You can now see the Overdue and Upcoming events, tasks, and alerts under My Actions.
- The cases and tickets are now assigned to different teams based on Business hours.
- Organization information is now available in the Calendar Invitation.
- Sales Insights, HD Insights, Ticket Insights, and Chat Insights are now added to the Dashboard for easy navigation through Insights.
- You now have the option to insert links (like appointment pages, surveys, document sharing, etc.) while creating Email Templates.
Project Gantt Charts
- You can now see the days in the Gantt chart.
- The overall discount is now computed based on the pre-taxed amount.
- Single app or Light agents users can now select as ‘Reports To’ field on the users Preferences page.
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