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Click here to learn more about Feature Limits.AI is a technology that enables computers and machines to simulate human learning, comprehension, problem-solving, decision-making, creativity, and autonomy.
Generative AI is a type of AI that can create original content—such as text, images, video, audio, or software code—in response to a user’s prompt or request.
Generative AI models are typically built using complex architectures like Generative Adversarial Networks (GANs) and Transformer Models.
Let us have a look at the Generative AI Designer in Vtiger CRM.
Generative AI Designer in Vtiger CRM is a centralized hub for managing bot interactions. You can find all GPT-related queries from Live Chat, Cases, Websense, and NLQ in one place.
It is available as a part of the Calculus AI Add-on. Install the Calculus AI Add-on from the Extension Store to access the Generative AI Designer module in the CRM. You can find Generative AI under Platform > Designers.
You can use Generative AI to train the Chatbot on documentation like FAQs and articles. The FAQs and article queries from users from various sources consist of the Bot data. You can modify and improve the answers to train the bot. This is done to improve the Bot response gradually.
Note: Only Admin users can use the Train option to train the Bot on FAQs and articles. The Train option under Bot Setup will be unavailable for other users.
The Generative AI page includes three tabs:
GenAI Analytics gives you an overview of the Bot data in the form of a Sankey Diagram. The report displays the query count of FAQs and also FAQ numbers based on the following FAQ statuses:
With the GenAI Analytics feature, you can:
GenAI Queries are requests or interactions initiated by your customers with the bots deployed in the CRM.
You will see rectangle boxes with FAQ status and numbers when you click the GenAI Queries tab. The numbers are updated based on the status of FAQs. When an FAQ is Accepted, the number will be updated in the related tab. Similarly, if a FAQ is rejected, the Rejected tab will be updated, and so on. The Total tab will give you the sum of Accepted, Rejected, Imperfect, Not Rated, and No answers. When you click on an FAQ record from Bot Queries, a Query details window will open.
The Query details window will display the following:
You can choose the source of the query from where it originated and review those specific queries. You can find queries from the following sources:
When you select Live Chat, all queries that the Live Chat agent receives will be reviewed by a reviewer. The GenAI queries are reviewed internally, and the status is marked accordingly as - Accept answer, Invalid question, Update source FAQ, or +Add FAQ. When the reviewer finds that the Bot has replied with the correct answer, they can accept the answer. If the Bot cannot answer correctly, they can update the FAQ or add a new one.
The new ones added can be trained and tested to see if the Bot gives the correct answer.
The GenAI setup consists of FAQs, articles, and documents. The Bot undergoes training in the GenAI setup section. It will provide answers based on the training on FAQs, articles, and other documents. It will fetch answers from FAQs, articles, and documents.
You can train the Bot on FAQs and articles only if they are in the published and public state. Documents can be selected from the Document module and added to the Documents folder for training.
To understand if the Bot is giving the right answer, you have to use the Test query. You can type your question in the Question field and click enter. It will provide you with the answer and the source from which the answer was given. If the bot answer is unsatisfactory, you can modify the answer again, train, and retest the answer.
Specific roles are enabled in the User Management Settings page to train the bot on FAQs and articles. Only the roles assigned or enabled can train the FAQs. You have a Train button that allows you to train the Bot on FAQs and articles. Published and publicly viewable documents can be added for training.
The Train option in Generative AI Designer will be frozen for the other users in the CRM. You will see the status of the training data, including whether it is scheduled, in progress, or failed. The scheduled time is the start time, end time, and train button.
When you click the Train button, the Bot will be trained on FAQs and articles. You can also use the Test Query button to check the query.
The AI Agent Builder lets you build, test, and deploy autonomous AI-powered Agents to perform various tasks. These AI Agents answer questions, create and update records, add custom fields, and provide intelligent real-time assistance for users and customers.
The AI agent in Vtiger enables you to automate processes and deliver intelligent assistance tailored to your specific business requirements. The Agent Builder can perform various actions, including summarizing information, managing leave events, and creating case records.
To learn more about AI Agents, click here.
Chatflows feature enables you to easily design and visualize customer conversation flows for the LiveChat feature. With an easy-to-use canvas and a comprehensive library of shapes, symbols, and templates, you can create custom flows to plan and structure interactions—no coding required. You can add chat flows for multiple AI Chatbots for your website, but only one can be active for a specific channel.
You can add Chatflows for multiple AI Chatbots for different channels like your website, Facebook, and WhatsApp, but only one can be active for a specific channel.
To learn more about Chatflow, click here.
You can mask Email and Phone values in the content sent to GPT in the Data shield block on the GenAI setup page. Here are the key points:
The Prompt Builder is a feature in Generative AI Designer that allows CRM admins to create custom AI prompts to generate CRM-specific data. It is located under the Generative AI module > GenAI Setup tab.
Prompt Builder is used to create the individual conversational elements (prompts) that the chatbot will use to interact with users.
These prompts are tailored to specific user inputs and responses, utilizing features such as lists, conditional logic, and interactive elements to create engaging conversations.
For example, you can type a prompt asking to create an appointment with a contact. You can include Contact details like their First name, Last Name, and Organization as Merge tags.
The Prompt Builder will fetch the contact details by comparing the first and last names.
To learn more about Chatbot, click here.
The following are the benefits of Generative AI Designer in Vtiger CRM
In this article, you will learn about:
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You must install the Calculus AI add-on from the Extension store to access Generative AI Designer.
Follow these steps to access the Generative AI Designer:
Follow these steps to add an FAQ:
Enter or select the following details:
Click here to learn more about FAQs.
Click here to learn more about Articles.
Once you land on the Generative AI module, click the GenAI Query tab. Bot Queries are requests or interactions initiated by your customers with the bots deployed in the CRM.
Follow these steps to review the FAQ queries:
Click Accept answer to accept or Click Update Source FAQ.
Click Train and Test.
You can now view the updated FAQ with the changes reflected in the response.
The Prompt Builder is a feature in Generative AI that allows CRM admins to create custom AI prompts to generate CRM-specific data. It is located under the Generative AI module > GenAI Setup tab.
Prompt Builder is used to create the individual conversational elements (prompts) that the chatbot will use to interact with users. These prompts are tailored to specific user inputs and responses, utilizing features such as lists, conditional logic, and interactive elements to create engaging conversations.
For example, you can type a prompt asking to create an appointment with a contact. You can include Contact details like their First name, Last Name, and Organization as Merge tags.
The Prompt Builder will fetch the contact details by comparing the first and last names. To learn more about Chatbot, click here.
You can create module-specific Data templates that are easy to use when creating Prompts. When you select a module to create a Data Template, the module-specific record fields will appear.
You can type the prompt in the Data Template field and select the record fields. For example, the First and Last Names will be added in this format - {SRECORD.firstname}, {SRECORD.lastname}. Once all the details are added that you want in the template, you can save by naming the data template.
This saved template will appear in the Prompt template drop-down.
You can create a Prompt template from the saved Data template.
You can save the Prompt template by naming the Prompt for which you want to use it. For example, if you want to create a Prompt template for drafting an email, you can create a template and save the template as a Draft email. You can use this template whenever you want to draft an email. Note: You can Preview the response from the Prompt Builder before saving it
To learn more about using the Prompt Template, click here.
You must go to the Generative AI Designer module to access Prompt Builder.
Follow these steps to create a Data Template in Prompt Builder:
The Data Template in Prompt Builder is saved. Once saved, it will appear in the Data Template List View with module and Status details.
You must go to the Generative AI Designer module to access Prompt Builder. Let us create a Data Template for the Contacts module and see how Record and List modes work.
Follow these steps to create a Prompt Template in Prompt Builder:
List - If you select List mode, follow the below steps:
You will see the response on the screen based on the selected Prompt template.
Check out the following links for related information: