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Access CRM data offline via Vtiger 360 Accessing your Vtiger CRM data via OData feed Calendar View Capturing Emotional Journeys Closed States Customer Touchpoints Customizer Desktop Notification overview Exporting Data from Vtiger CRM Glossary How do I scan a Business Card in Vtiger 360 mobile App IP Based Restriction Introduction to Kanban View Make the leap from Spreadsheets Merging Duplicates in Summary View Migration Timeframe and Process One View: Introduction Overview of Permission Usecases Performing Global Search Rest API Manual Managing your Vtiger CRM Subscriptions & Billing Vtiger 360 for Field Sales Vtiger 360 Mobile App Contact Roles What are Record-Level Analytics What are Sticky Notes Whitelisting Vtiger to Configure Gmail Inbox What is Quick Create Applicable Taxes for Vtiger Billing Built-in Phone Dialer in the CRM with Plivo and Twilio Using Grid Edit in Vtiger CRM Embedding a Video URL Summary View QR Code in Vtiger CRM Internal Chat Details View Vtiger SAML application in Microsoft Entra ID Understanding Email Bounces and Error Codes Course Completion Certificates Customizing a Course Category

Vtiger Feature Limits

This article explains the limitations of certain features with respect to the editions.

Rashmi Kashyap

9 Sep, 2025 - Updated 4 days ago

Introduction

Vtiger CRM contains a plethora of modules and features, and each of them has its unique functionality.

Keeping customer requirements in mind, we offer three editions - Sales, Help Desk, and All-In-One. Each edition has subcategories called tiers.

Sales edition has three tiers - Sales Starter, Sales Professional, and Sales Enterprise.
Help Desk edition has two tiers - Help Desk Starter and Help Desk Professional.
All-In-One edition has two tiers - One Professional and One Enterprise.

All editions and tiers come with specific modules based on the demands and needs of customers.

This article will enlighten you about Vtiger editions and the availability of the features and the limits for each of these editions and the associated limitations.

If you want to know the pricing of each edition, click here.
If you want to know how billing works in Vtiger, click here.
If you want to subscribe to Vtiger, click here.

Or

You can find all the feature limits at one place under Settings > Configuration > Your Edition Limits page.

Actions

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Activity Alerts	✓	✓	✓	✓	✓
Configurable Smart Alerts	✓	✓	✓	✓	✓
Direct Mentions and Team Alerts	✓	✓	✓	✓	✓
Document Tracking Alerts	-	-	✓	✓	✓
Email tracking & Real-Time Notifications	-	✓	✓	✓	✓
Lifecycle Alerts	-	-	✓	✓	✓
Record Activity Alerts	✓	✓	✓	✓	✓
Team Activity Alerts	-	-	✓	✓	✓

Add-ons

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Access logs, Auditing and reports	-	-	$	$	$
Articles	-	-	✓	✓	✓
Automated Data Handling Policies	-	-	$	$	$
Automated Consent Management	-	-	$	$	$
Booster Pack for Google MyBusiness Listings	-	-	$15 per 5 listings	$15 per 5 listings	-
Booster Pack for 1 Co-owner Field	✓	✓	✓	✓	✓
Booster Pack for 1 Custom Module	$15	$15	$15	$15	-
Booster Pack for 1 Dashboard	$10	$10	$10	$10	-
Booster Pack for 1 Grid Field	$5	$5	$5	$5	-
Booster Pack for 1 Hourly Workflow	$15	$15	$15	$15	-
Booster Pack for 1 Inbox Group Mailbox	$10	$10	$10	$10	-
Booster Pack for 1 Scheduled Process	$15	$15	$15	$15	-
Booster pack for 1 Websense Tracker	-	-	$9	$9	-
Booster Pack for 10 Custom Fields	$15	$15	$15	$15	-
Booster Pack for 1K Records	$10	$10	-	-	-
Booster Pack for 250K GPT Tokens	✓	✓	✓	✓	✓
Booster Pack for 3 Daily Workflows	$15	$15	$15	$15	-
Booster Pack for 3 Flows Per Process	$15	$15	$15	$15	-
Booster Pack for 3 Multipath Workflows	$15	$15	$15	$15	-
Booster Pack for 3 Processes	$15	$15	$15	$15	-
Booster Pack for 3 Scheduled Reports	$15	$15	$15	$15	-
Booster Pack for 3 Standard Workflows	$15	$15	$15	$15	-
Booster Pack for 5 Actions Per Process Flow	$15	$15	$15	$15	-
Booster Pack for 5 standard Reports	✓	✓	✓	✓	✓
Booster Pack for API Calls	$25	$25	$25	$15	-
Booster Pack for Currencies	-	-	✓	-	-
Booster Pack for Live Chat Agent	$7	$7	$7	$7	-
Calculus AI	-	-	$12 / user	$12 / user	-
Calendar View	✓	✓	✓	✓	✓
Chart of Accounts	-	✓	✓	✓	✓
Clearbit	-	-	$50	$50	-
Conference	✓	✓	✓	✓	✓
Constant Contact	✓	✓	✓	✓	✓
CPQ	-	-	$8	$8	$8
ESign	-	-	✓	✓	✓
Exchange Connector	-	-	✓	✓	✓
Father's Day Email Templates	✓	✓	✓	✓	✓
Exotel SMS	✓	✓	✓	✓	✓
Forecasts	-	-	✓	✓	✓
Frequently Used Modules	✓	✓	✓	✓	✓
FSA	-	-	$4 / user	$4 / user	-
Gmail Add-on	✓	✓	✓	✓	✓
Google Leads	-	-	✓	✓	✓
Google Sheet Export	✓	✓	✓	✓	✓
GridEdit	-	-	$25	$25	-
Hunter IO	✓	✓	✓	✓	✓
IndiaMart Integration	-	-	$25	$25	-
Insights Designer	-	-	$50	$50	-
Internal Chat	✓	✓	✓	✓	✓
Keyboard Shortcuts	✓	✓	✓	✓	✓
LinkedIn Extension	-	-	$40	✓	✓
Live chat Plugin for Instagram	✓	✓	✓	✓	✓
LMS	-	-	$5/user	$5/user	-
List Reminder	-	-	✓	✓	✓
Login Page Customization	✓	✓	✓	✓	✓
Magento	-	-	✓	✓	✓
Masking	-	-	$2/user	$2/user	-
Microsoft Teams	✓	✓	✓	✓	✓
Multiple Addresses	✓	✓	✓	✓	✓
MYOB	-	✓	✓	✓	✓
NaturalForms	✓	✓	✓	✓	✓
Office 365 Connector	✓	✓	✓	✓	✓
OTP in Webforms	$25	$25	$25	$25	-
OzoneTel Telephony	✓	✓	✓	✓	✓
Partner Portal	$12 per partner contact	$12 per partner contact	$12 per partner contact	$12 per partner contact	-
Payments	-	-	✓	✓	✓
Pipedrive	-	-	✓	✓	✓
Plivo SMS	✓	✓	✓	✓	✓
Product Transactions Report	-	-	$9	$9	-
Quickbooks	-	✓	✓	✓	✓
Revenue Schedules	$99	$99	$99	$99	-
Sage	-	-	✓	✓	✓
Sandbox	-	-	$	$	$
ShortURL	✓	✓	✓	✓	✓
SMS Alert	✓	✓	✓	✓	✓
SMS Campaigns	-	-	✓	✓	✓
SMS Reply Actions	-	-	✓	✓	✓
Social	✓	✓	✓	✓	✓
Surveys	-	-	$50	✓	✓
Tally	-	✓	✓	✓	✓
Targets Add-on	-	-	$95	✓	✓
Tata Tele Business Service	-	-	✓	✓	✓
Telynx SMS	-	-	✓	✓	✓
Viewers	-	-	$15	$15	-
Voice Bot	✓	✓	✓	✓	✓
Vtiger Construction Add-on	-	-	✓	✓	✓
Vtiger Inventory	-	-	$50	✓	✓
Vtiger Privacy Guard	-	-	$4/user	✓	✓
Vtiger Quality Audit	-	-	$195	$195	-
Weather App	✓	✓	✓	✓	✓
WhatsApp via ClickATell	-	-	✓	✓	✓
WhatsApp via Gupshup	-	-	✓	✓	✓
WhatsApp via Gupshup Enterprise	-	-	✓	✓	✓
WhatsApp via IMIMobile	-	-	✓	✓	✓
WhatsApp via Twilio	-	-	✓	✓	✓
WhatsApp via Wablas	-	-	✓	✓	✓
Whatsapp via Wati.	-	-	✓	✓	✓
WooCommerce	-	-	$95	$95	-
Xero	-	✓	✓	✓	✓
Zoho Sync	✓	✓	✓	✓	✓

Automation

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Adding Smart Alerts	-	-	✓	✓	✓
Allowed Actions / Workflows	2	4	8	10	10
Assignment Rules	-	✓	✓	✓	✓
API Designer	-	✓	✓	✓	✓
BCC Email to Archive	✓	✓	✓	✓	✓
Case Reply-To Email Addresses	1	1	3	5	5
Contact Creation from Email	✓	✓	✓	✓	✓
Case Creation from Email	✓	✓	✓	✓	✓
Daily Workflows	-	5	5	15	15
Deals & Quote Approval Automation	-	1	1	5 Process/ Module and 5 Rules/Process	5 Process/ Module and 5 Rules/Process
Hourly Workflows	-	3	3	3	3
Insights Designer Dashboards	-	-	3	5	5
Layout Designer	3	5	5	10	10
Lead Creation from Email	✓	✓	✓	✓	✓
Module Designer	-	✓	✓	✓	✓
Multipath Workflows	1	5	10	10	10
Opportunity Creation from Email	-	✓	✓	✓	✓
Organization Creation from Email	-	✓	✓	✓	✓
Push Notifications	-	-	✓	✓	✓
Scheduled Processes per Instance (via Process Designer)	0	1	2	3	3
Scheduled Workflows	0	10	30	30	30
Standard Processes per Module (via Process Designer)	1 Process	1 Process	3 Processes	5 Processes / Module, 5 Flows, 10 Actions	5 Processes / Module, 5 Flows, 10 Actions
Webhooks	-	250 calls/user (25,000 max/ Day)	250 calls/user (25,000 max/ Day)	250 calls/user (25,000 max/ Day)	-
Workflows	5	25	75	100	100
Workflow Field Updates	✓	✓	✓	✓	✓

Pricing for API Booster Packs

No. of Packs → Limits ↓	1	10	20	40
Per minute	10	100	200	400
Per hour	500	5000	10,000	20,000
Per day	10,000	100,000	200,000	400,000
Price per month	$25	$250	$500	$1000

Note:

When you buy an API booster pack, the pack credits will be added to your edition credits.
If you need further assistance, please reach out to our Support team ([email protected]) with your requirement.

Contact Management

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Best Time to Contact	-	-	$	$	$
Contacts	✓	✓	✓	✓	✓
Contact Enrichment	-	-	✓	✓	✓
Contact One View	✓	✓	✓	✓	✓
Contact Sentiment	-	-	$	$	$
Custom Lists	✓	✓	✓	✓	✓
Duplicate Prevention	✓	✓	✓	✓	✓
Engagement Score	-	-	✓	✓	✓
Organizations	✓	✓	✓	✓	✓
Profile Score	✓	✓	✓	✓	✓
Tagging	✓	✓	✓	✓	✓
Touchpoints/ Contacts Activity View	✓	✓	✓	✓	✓

Conversations

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Adhoc Emails	50 / 100 100 after activation	50 / 100 100 after activation	500	500	500
BCC Addresses Limit	5	5	5	5	5
CC Addresses Limit	5/25 25 after activation	5/25 25 after activation	25	25	25
Email - Group Mailboxes	1	1	3	5	5
Email - Internal Comments in Conversation	✓	✓	✓	✓	✓
Email - My Mailbox	✓	✓	✓	✓	✓
Email - 2-Way Sync with Gmail	-	✓	✓	✓	✓
Email - 2-Way Sync with Office365	-	✓	✓	✓	✓
Live Chat	-	$	$	$	$
Phone Calls	✓	✓	✓	✓	✓
SMS	✓	✓	✓	✓	✓
Social	✓	✓	✓	✓	✓
Surveys	-	$	$	✓	✓
WhatsApp	-	✓	✓	✓	✓

Customer Support

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Call	-	-	✓	✓	✓
Chat	-	-	✓	✓	✓
Email	✓	✓	✓	✓	✓

Customization

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Characters Per Picklist Value	100	100	100	100	100
Colors for Picklist	✓	✓	✓	✓	✓
Custom Fields (Per Module)	2	10	100	100	100
Custom Layouts	✓	✓	✓	✓	✓
Custom Modules	-	-	25	25	25
Customizable Record Numbering	✓	✓	✓	✓	✓
DateTime Fields	2	2	2	2	2
Dependent Page Layouts	✓	✓	✓	✓	✓
Field Validation Rules	0	0	0	5	5
Items Per Picklist	250	500	1000	1000	1000
Grid Field	0	0	1	1	1
Logo	✓	✓	✓	✓	✓
Light Agent Limit	-	-	✓	✓	✓
Print Templates	✓	✓	✓	✓	✓
Rich Text Fields	0	1	2	2	2
Single App Limit	-	-	✓	✓	✓
Text Area Fields	2	5	10	10	10
Terms & Conditions	✓	✓	✓	✓	✓

Data Administration

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Audit Logs	✓	✓	✓	✓	✓
Data Export	✓	✓	✓	✓	✓
Data Import	✓	✓	✓	✓	✓
Deduplication of Data	✓	✓	✓	✓	✓
File Storage	✓	✓	✓	✓	✓
Storage	3 GB	5 GB / 500 MB per user	15 GB or 1.5 GB/User	15 GB or 1.5 GB/User	15 GB or 1.5 GB/User
Total Records	3000	100000	Unlimited	Unlimited	Unlimited

Document Collaboration

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Documents	✓	✓	✓	✓	✓
Document Collaboration (Internal &External)	✓	✓	✓	✓	✓
Document Consumption Tracking	✓	✓	✓	✓	✓
Document Library	✓	✓	✓	✓	✓
Document Sharing	5/Month	25/Month	100/Month	Unlimited	Unlimited
Document Upload - Max File Size	10MB	10MB	50MB	50MB	50MB
Dropbox Integration	✓	✓	✓	✓	✓
Google Drive Integration	✓	✓	✓	✓	✓
One Drive Integration	✓	✓	✓	✓	✓

Email Functionality

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
2-way Email Sync (Gmail and IMAP providers)	-	✓	✓	✓	✓
Email Sequences (Emails Per User)	5	5	5	5	5
Email Sequences (Sequences Per User)	1	5	10	25	25
Email Templates	✓	✓	✓	✓	✓
Email Tracking and Real-time Notifications	-	-	✓	✓	✓
Inbox - Personal Mailbox (Per User)	1	1	1	1	1
Inbox - Shared Mailbox (Per User)	1	1	3	5	5
Outgoing Emails Limit	100	100	500	500	500
Related Comments	✓	✓	✓	✓	✓

Note: Only transaction emails sent using Outgoing Emails are considered.

Integrations

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Digital Document Signing	-	-	✓	✓	✓
Dropbox	✓	✓	✓	✓	✓
Exchange Connector	-	-	$	$	$
Google Calendar	✓	✓	✓	✓	✓
Google Contacts	✓	✓	✓	✓	✓
Google Drive integration	✓	✓	✓	✓	✓
Google Meet	✓	✓	✓	✓	✓
Mail Chimp	-	-	✓	✓	✓
MS Teams Channel & Bot Tab	-	-	$	$	$
MS Teams Meeting	✓	✓	✓	✓	✓
Office 365	✓	✓	✓	✓	✓
Olark	-	-	✓	✓	✓
One Drive	✓	✓	✓	✓	✓
Outlook	✓	✓	✓	✓	✓
Payment Systems	-	-	✓	✓	✓
Pie Sync	-	-	✓	✓	✓
Quickbooks	-	-	✓	✓	✓
REST API	-	✓	✓	✓	✓
Sharp Spring	-	-	✓	✓	✓
Shopping Cart	-	-	✓	✓	✓
Tally	-	✓	✓	✓	✓
Vtiger LMS	-	-	$	$	$
Xero	-	-	✓	✓	✓
Zapier	-	-	✓	✓	✓
Zoom Meeting	✓	✓	✓	✓	✓

Internal Collaboration

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Attach Files to Direct Messages	✓	✓	✓	✓	✓
Calendar Notifications	✓	✓	✓	✓	✓
Direct messages	✓	✓	✓	✓	✓
Facebook Leads Ads Integrations	1	2	5	15	15
Google Lead Forms	1	2	5	15	15
Group messages	-	-	✓	✓	✓
Link Shortener	-	-	-	✓	✓
SMS Reply Actions	-	-	✓	✓	✓
Whatsapp	-	✓	✓	✓	✓

Internal Service Desk

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Internal Tickets	✓	✓	-	✓	✓
Internal Tickets Insights	-	-	-	✓	✓
Internal Ticket SLA Policies	1	3	25	50	50

Inventory Add-on

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Bills	-	-	$	✓	✓
Credit Note	-	-	$	✓	✓
Delivery Note	-	-	$	✓	✓
Receipt Note	-	-	$	✓	✓

Inventory Management

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Assets	-	-	✓	✓	✓
Invoices	-	✓	✓	✓	✓
Payments	-	-	✓	✓	✓
Price Books	-	✓	✓	✓	✓
Products	✓	✓	✓	✓	✓
Purchase Orders	-	✓	✓	✓	✓
Sales Orders	-	✓	✓	✓	✓
Services	✓	✓	✓	✓	✓
Subscriptions	-	-	✓	✓	✓
Tax Configuration	✓	✓	✓	✓	✓
Vendors	-	✓	✓	✓	✓

Lead Management

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Leads	✓	✓	✓	✓	✓
Lead Auto-Assignment & Routing	-	3	✓	✓	✓
Lead Deduplication	✓	✓	✓	✓	✓
Lead Duplicate Prevention	✓	✓	✓	✓	✓
Lead Score	✓	✓	✓	✓	✓
Web-to-Lead Capture	✓	✓	✓	✓	✓

LMS Portal

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Concepts	-	-	✓	✓	✓
Courses	-	-	✓	✓	✓
Exercises	-	-	✓	✓	✓
Questions	-	-	✓	✓	✓
Quizzes	-	-	✓	✓	✓

Marketing Automation

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Autoresponder Campaigns	-	-	✓	✓	✓
Automatic Email Personalization	✓	✓	✓	✓	✓
Campaigns	-	✓	✓	✓	✓
Custom Email Templates	20	50	Unlimited	Unlimited	Unlimited
Email Campaigns	✓	✓	✓	✓	✓
Email Opt-out & Double Opt-in	✓	✓	✓	✓	✓
Email Templates Builder	✓	✓	✓	✓	✓
Email Templates Library	✓	✓	✓	✓	✓
Free Monthly Email Credits	1,000 per month	5,000 per month/500 per user	20,000 or 2000/ user	25,000 or 2500/user	25,000 or 2500/user
Image Storage	-	-	✓	✓	✓
Landing Pages	1	1	3	5	5
Landing Page Analytics	✓	✓	✓	✓	✓
List Segmentation	✓	✓	✓	✓	✓
Scheduled Email Campaigns	-	-	✓	✓	✓
Short URLs	25	25	250	500	500
Subscriber List	✓	✓	✓	✓	✓
Tracking Opens, Clicks, Bounces	✓	✓	✓	✓	✓
Unsubscribe from Specific Lists	✓	✓	✓	✓	✓
Vtiger Branding Removed From Emails	-	-	✓	✓	✓

Note: To know more about Email Campaigns pricing, click here.

Mobile

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Check-in and Check-out Feature	✓	✓	✓	✓	✓
Contacts Map View	✓	✓	✓	✓	✓
Generate Invoice from a Completed Work Order	-	-	✓	✓	✓
Geo-Fence Configuration and Detection	✓	✓	✓	✓	✓
Manage Cases	✓	✓	✓	✓	✓
Manage Contacts, Leads, Organizations	✓	✓	✓	✓	✓
Manage Deals, Quotes & Invoices	✓	✓	✓	✓	✓
Mobile App for Android and iOS	✓	✓	✓	✓	✓
View the Onsite Agenda and Navigate.	✓	✓	✓	✓	✓

Project Management

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Automated Time Tracking and Billing	-	-	-	✓	✓
Automated Task end Times(User business hours)	-	-	✓	✓	✓
Manage Projects	✓	✓	✓	✓	✓
Manage Project Milestones	✓	✓	✓	✓	✓
Project Gantt View	✓	✓	✓	✓	✓
Project Key Metrics and Analytics	-	-	-	✓	✓
Project Templates	-	-	-	✓	✓
Subtasks	✓	✓	✓	✓	✓
Task Dependencies (Finish to Start)	✓	✓	✓	✓	✓
Task SLA Policies	-	1	1	3	3
Task Views - List, Kanban, Calendar	✓	✓	✓	✓	✓

Reports and Analytics

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Built-in Sales Intelligence Dashboard	✓	✓	✓	✓	✓
Customizable Dashboards	-	2	✓	✓	✓
Custom Report Builder	25 Custom reports	50 Custom reports	250 Custom + 50 Schedule	500 Custom + 100 Schedule	500 Custom + 100 Schedule
Custom Schedule Reports	-	5	✓	✓	✓
Out-of-Box Reports & Charts	✓	✓	✓	✓	✓
Record Level Analytics	-	-	✓	✓	✓
Sales Insights	-	-	✓	✓	✓
Vtiger Sales Analytics Content Pack(Power BI)	-	-	-	✓	✓

Salesforce Automation

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Campaigns	-	✓	✓	✓	✓
Deals	✓	✓	✓	✓	✓
Deal Contact Role	✓	✓	✓	✓	✓
Deal Conversation Insights	-	-	$	$	$
Deal Pipeline with Stages	✓	✓	✓	✓	✓
Deal Playbooks	-	✓	✓	✓	✓
Deal Revenue Line Items	-	✓	✓	✓	✓
Deal Recommendations	-	-	$	$	$
Deal Room	-	-	$	$	$
Deal Sentiment Score	-	-	$	$	$
Deal Score	-	-	$	$	$
Deal to Contacts Role	✓	-	✓	✓	✓
Email Sequences	1 sequence per user 5 emails per sequence	5 sequence per user 5 emails per sequence	10 sequences per user 5 emails per sequence	25 sequences per user 5 emails per sequence	25 sequences per user 5 emails per sequence
Invoices	-	✓	✓	✓	✓
Lead Conversion	✓	✓	✓	✓	✓
Multiple Currencies	-	-	-	✓	✓
Multiple Pipelines	-	2	✓	✓	✓
My Sales Dashboard	-	✓	✓	✓	✓
Playbooks	-	-	✓	✓	✓
Quotes	✓	✓	✓	✓	✓
Round Robin Lead Assignment	-	-	✓	✓	✓
Sales Forecasting	-	-	✓	✓	✓
Sales Insights	-	-	✓	✓	✓
Sales Leaderboard	-	✓	✓	✓	✓
Sales Pipeline	-	-	✓	✓	✓
Sales Quotas	-	-	✓	✓	✓
Sentiment Tracking	-	-	✓	✓	✓
Tax Configuration	✓	✓	✓	✓	✓

Security

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Allowed IPs	-	-	-	✓	✓
Encryption at Rest	-	-	-	✓	✓
SAML-based Single Sign-on	-	-	✓	✓	✓

Social

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Add Case from Post/Comment/ Review	✓	✓	✓	✓	✓
Add Contact from Post/Comment/ Review	✓	✓	✓	✓	✓
Add Lead from Post/Comment/ Review	✓	✓	✓	✓	✓
App Store Reviews	-	-	✓	✓	✓
Facebook Mentions	✓	✓	✓	✓	✓
Facebook Messenger in Live Chat	-	-	$	$	$
Facebook Posts, Comments & Reactions	✓	✓	✓	✓	✓
Facebook Pages	1	1	3	5	5
Facebook Reviews	✓	✓	✓	✓	✓
Frequency	Daily	Daily	15mins	15mins	15mins
Google Business Posts	✓	✓	✓	✓	✓
Google Business Reviews & Questions	✓	✓	✓	✓	✓
Google MyBusiness Locations	1	1	3	5	5
Instagram	1	1	3	5	5
Instagram DM in Live Chat	-	-	$	$	$
Play Store Reviews	-	-	✓	✓	✓
Social Inbox	✓	✓	✓	✓	✓
Scheduled Posts	✓	✓	✓	✓	✓
Social Profiles	2	3	4	5	5
Twitter	1	1	3	5	5

Support Management

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Agent-level Business Hours	-	✓	✓	✓	✓
Articles	✓	✓	✓	✓	✓
Business Hours	1	3	25	50	50
Cases	✓	✓	✓	✓	✓
Case Satisfaction Survey	-	✓	✓	✓	✓
Case SLA Policies	1	3	25	50	50
Customer Portal	-	50 per user	100 per user	100 per user	100 per user
Email to case(Ticket)	✓	✓	✓	✓	✓
FAQs	✓	✓	✓	✓	✓
Lead Loaded Case Assignment	-	-	✓	✓	✓
Organization matching with an Email Domain	-	✓	✓	✓	✓
Round Robin Case Assignment	-	-	✓	✓	✓
Service Contracts	-	-	✓	✓	✓
Support Insights	-	-	✓	✓	✓
Work Orders	-	-	-	✓	✓

Task and Calendar

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Activities, Calls, Events	✓	✓	✓	✓	✓
Appointment Pages (Auto-Assigned)	-	1 per user	Unlimited	Unlimited	Unlimited
Appointment Pages (Group Event)	-	-	Unlimited	Unlimited	Unlimited
Appointment Pages (Meet Me)	1 per user	1 per user	Unlimited	Unlimited	Unlimited
Manage Tasks & Personal to-dos	✓	✓	✓	✓	✓
My Calendar	✓	✓	✓	✓	✓
Shared Calendar	-	-	✓	✓	✓

Telephony Integration

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Call Logging	✓	✓	✓	✓	✓
Call Recording	✓	✓	✓	✓	✓
Click-to-Call	✓	✓	✓	✓	✓
Incoming Call Contact Popup	✓	✓	✓	✓	✓

Users and Access Control

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Access to Co- owner's Superiors (Multiple owners for Records)	-	-	-	✓	✓
Field Level Access Control	-	-	✓	✓	✓
IP Whitelisting	-	-	✓	✓	✓
Global Sharing Rules	✓	✓	✓	✓	✓
Private Sharing Mode	-	✓	✓	✓	✓
Profile Limit	2	25	25	250	250
Record Level Sharing Mode	✓	✓	✓	✓	✓
Role Limit	2	25	25	250	250
Users Licenses	✓	✓	✓	✓	✓
User groups	0	0	✓	✓	✓

Webforms

Edition ➞ Feature 🠇	One Pilot	One Growth	One Professional	One Enterprise	One AI
Web to Cases Form	✓	✓	✓	✓	✓
Web to Contact Form	✓	✓	✓	✓	✓
Web to Lead Form	✓	✓	✓	✓	✓
Web to Opportunity Form	-	-	✓	✓	✓
Web to Organization Form	-	-	✓	✓	✓
Web to Vendors Form	-	-	✓	✓	✓

Configuration - Usage Details