FAQs in this section
What is VICIdial?
What are the benefits of VICIdial integration?
Which versions of VICIdial does Vtiger support?
Is VICIdial integration available in the Sales Starter edition in Vtiger CRM?
How can I get started with VICIdial integration?
Is it necessary to install the Phone Calls to enable VICIdial in the CRM?
Is it necessary to create an account in VICIdial?
How do I setup Vicidial in my CRM account?
How do I get VICIdial incoming call pop-ups in the CRM?
How can I set up recording filename for VICIdial?
Why is my agent not able to see the incoming call pop-up?
Why is Click-To-Call not working for some agents?
Why is the Recording Link not Working in Vtiger?
Why are Outgoing Call records in the 'triggered' status even after calls are completed?

How should I add my VICIdial User ID in Vtiger CRM?

Once you configure all VICIdial details in Vtiger, you must add the User ID for all your agents from VICIdial to Vtiger.

Follow these steps to do the same:

  1. Click the User Menu on the top right corner of the screen.
  2. Click the My Preferences button.
  3. Enter the unique ID (Copy from Vicidial Admin Panel -> Users) in the VICIdial extension field.
Note: In the VICIDial admin panel, the admin has to navigate to the Users tab. Here for every user, there will be a unique ID defined during user creation. The unique ID must be added to the Vicidial Extension field in Vtiger.

To know more about VICIdial integration, click here.
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