FAQs in this section
What is VICIdial?
What are the benefits of VICIdial integration?
Which versions of VICIdial does Vtiger support?
Is VICIdial integration available in the Sales Starter edition in Vtiger CRM?
How can I get started with VICIdial integration?
Is it necessary to install the Phone Calls to enable VICIdial in the CRM?
Is it necessary to create an account in VICIdial?
How do I setup Vicidial in my CRM account?
How should I add my VICIdial User ID in Vtiger CRM?
How do I get VICIdial incoming call pop-ups in the CRM?
How can I set up recording filename for VICIdial?
Why is my agent not able to see the incoming call pop-up?
Why is Click-To-Call not working for some agents?
Why is the Recording Link not Working in Vtiger?

Why are Outgoing Call records in the 'triggered' status even after calls are completed?

Vicidial APIs are limited and provide API to initiate a call. So to get the complete information of the call, Vtiger has a CRON service running in the back end every 30 min.
On every CRON run, Vtiger fetches call record information from a 100 records (maximum) and updates corresponding call records to 'completed' status.
 
To know more about VICIdial integration, click here.
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