What is a workflow action?

A workflow action is an automated task that is performed when a workflow is executed. 
For example, when a deal's status changes to 'Negotiation', you can automatically schedule a meeting with the contact by creating an event in the CRM.
In this situation:

• The status change is the trigger.
• Status = Negotiation is the condition.
• The creation of an event is the action.

To learn more about workflows, click here.