How do I know what status a Phone call is in?

The Phone Call Status feature in the CRM defines the status of the calls being handled. You can see the following call statuses in the CRM.

• Ringing: For inbound calls, before the call is routed.
• In-progress: For inbound calls after an agent or a rep picks up the call. For outbound calls, when a rep initiates a call.
• Completed: For inbound and outbound calls after a call is completed.
• Voicemail: For inbound calls, if a call goes to voicemail.
• Hang-up: For inbound calls, if a customer hangs up the call before it is routed to a rep.
• No-answer: For an outbound call, when it is not answered, and there is no voicemail.