What is the Live Chats feature in Vtiger CRM?

In Vtiger CRM, Live Chats are a core feature, allowing businesses to engage in real-time conversations with website visitors within the CRM platform. It enables you to connect directly with website visitors or customers who send direct messages from social media platforms like Facebook, Twitter, etc.
To use Live Chats, you will need to install the Vtiger Live Chat add-on from the Vtiger Extension store.