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How do I use the Live Chats?

Table of Contents
Follow these steps to use the Live Chats:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Click Help Center.
  4. Click Live Chats. The Live Chats window appears.
  5. Select I’m Available to start receiving chats.
  6. Click the required chat from the list. 
  7. Enter the appropriate response in the Reply tab.
    1. Click Rephrase to rephrase the response.
    2. Click Attachment to attach files.
    3. Use the Private tab to send confidential responses. 
  8. Click Send.

Note: If no agent is online or available to respond to a live chat, it is considered an offline chat, and a case is created containing the chat transcript.
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