FAQs in this section
What must I do when I need help regarding Vtiger CRM?
How do I track the Live Chats?
What are Chat Insights?
What are Chat Ratings and Metrics?
What are Client Ratings and Feedback?
What are Chat Metrics?
If I disable an agent from one tracker, will the agent be disabled from other trackers as well?
Can I export my Service Contracts data in the form of a spreadsheet?
What are the chat statuses the Live Chat displays?
Can I add a BCC field to the emails of a Case?
Can I add a BCC field to the emails of an internal ticket?
What are Live Chats?
What is the Live Chats feature in Vtiger CRM?
Who can use the Live Chats feature?
How do the Live Chats work?
How are Live Chats used in today’s industries?
In which editions of Vtiger CRM is the Live Chats feature available?
What are the benefits of using the Live Chats feature?
What is the Live Chats module?
How do I get started with the Live Chats module?
What is a Private tab in the Vtiger Live Chats module?
How do I install Live Chats feature?
How do I access the Live Chats module?
How do I use the Live Chats?
What social platforms can be integrated with Live Chats?
What kind of metrics can I generate from Live Chats?
How do I create a Service Contract?
How do I export the Service Contract data into a spreadsheet?
Can I import Service Contracts?
What is a Service Contract?
How do I create a Work Order from a Service Contract?
How do I create a Service Appointment for a Service Contract?
Is there a shortcut to create a Service Contract?
What are the benefits of Service Contracts?

What are Reviewer Ratings and Notes?

A reviewer can also rate the conversation and write some notes to the agent here after going through the chat transcript and the chat metrics. This will be very helpful to the agent to avoid certain errors in the future.
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